General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 14 days after the delivery of your Order.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 14 days of Order receipt with the following conditions:

• Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents
• Items must be in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
• The return must be accompanied by the original Order confirmation.

Returns Process

Items can be returned by arranging collection from your delivery address by either:

1. contacting us by texting our UAE What’s up number +971 55 872 9472
2. e-mail us at farah@dukanbeauty.com.

Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full-face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 30 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please call us on our UAE toll-free number +971 55 872 9472